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Library Users And Reference Services

Library Users And Reference Services
Author: Linda S Katz
Publisher: Routledge
ISBN: 1136588027
Size: 57.29 MB
Format: PDF, Kindle
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This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Library Users and Reference Services
Language: en
Pages: 304
Authors: Linda S Katz
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2013-05-13 - Publisher: Routledge
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist
Modern Library Technology and Reference Services
Language: en
Pages: 139
Authors: Samuel T. Huang
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1993 - Publisher: Psychology Press
A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993.
Reference Service Expertise
Language: en
Pages: 168
Authors: William A. Katz, Bill Katz
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1993 - Publisher: Psychology Press
This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is
Reference Services Planning in the 90s
Language: en
Pages: 222
Authors: Gail Z. Eckwright
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1994 - Publisher: Psychology Press
Here is a comprehensive look at planning for reference services in the 1990s. Full of practical as well as theoretical information, Reference Services Planning in the 90s gives readers a valuable overview of the "big picture" in current reference service. While some of the issues that faced librarians ten years
Philosophies of Reference Service
Language: en
Pages: 224
Authors: Celia Hales-Mabry
Categories: Language Arts & Disciplines
Type: BOOK - Published: 1997 - Publisher: Psychology Press
In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important addition to the personal and occupational library of anyone in reference services, this book discusses the origins of reference service, its founding principles, the pleasures and pitfalls of
Reference Service and Sources
Language: en
Pages: 228
Authors: C.K. Sharma
Categories: Information resources
Type: BOOK - Published: 2006 - Publisher: Atlantic Publishers & Dist
The Rapid Developments In Computer Technology, Telecommunications, Printing Reprography, Etc. Have Important Implications For The Provision Of Information By Libraries To Their Users. Great Advances Have Been Made In The Automation Of Indexing And Abstracting Services. Despite Such Advances And Technological Impacts, The Actual Search Process And The End Result
Reinventing Reference: How Libraries Deliver Value in the Age of Google
Language: en
Pages: 192
Authors: Katie Elson Anderson, Vibiana Bowman Cvetkovic
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2014-12-11 - Publisher: American Library Association
Uniquely positioned to connect library users to the information they seek, and thus to the wider world, library staff who serve on the front lines of reference have both the power and responsibility to position the library as an institution that remains relevant and responsive. This collection takes a critical
Providing Reference Services
Language: en
Pages: 168
Authors: John Gottfried, Katherine Pennavaria
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2017-05-19 - Publisher: Rowman & Littlefield
Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include: Reference services: basic information and background Reference resources and tutorials Organizing and providing services Staffing and performance management
New Technologies and Reference Services
Language: en
Pages: 143
Authors: Bill Katz
Categories: Academic libraries
Type: BOOK - Published: 2000 - Publisher:
Books about New Technologies and Reference Services
Business Reference Services and Sources
Language: en
Pages: 132
Authors: Linda S Katz
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2013-04-03 - Publisher: Routledge
The most proactive source for business reference librarian information on the market, Business Reference Services and Sources: How End Users and Librarians Work Together shows you that the librarian-customer relationship is as synergistic as ever. It gives you timely facts about how librarians and users work together and how those