Gtes Call Center Benchmarking Study PDF Books

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Gte S Call Center Benchmarking Study

Gtes Call Center Benchmarking Study
Author: American Productivity & Quality Center
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GTE's Call Center Benchmarking Study
Language: en
Pages: 57
Authors: American Productivity & Quality Center
Categories: Benchmarking (Management)
Type: BOOK - Published: 1998 - Publisher:
Books about GTE's Call Center Benchmarking Study
Call Center Benchmarking
Language: en
Pages: 84
Authors: Jon Anton, David Gustin, Stijn Spit
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Purdue University Press
Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. This guide describes in practical terms the ins and outs of benchmarking.
Cases in Call Center Management
Language: en
Pages: 356
Authors: Richard Feinberg, Ko de Ruyter, Lynne Bennington
Categories: Business & Economics
Type: BOOK - Published: 2005 - Publisher: Purdue University Press
Annotation The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, "Cases in Call Center Management is an investment in the future success of your customer service operations.
Call Centres and Human Resource Management
Language: en
Pages: 295
Authors: S. Deery, N. Kinnie
Categories: Business & Economics
Type: BOOK - Published: 2003-12-09 - Publisher: Springer
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses
Developments in the Call Centre Industry
Language: en
Pages: 208
Authors: Julia Connell, John Burgess
Categories: Business & Economics
Type: BOOK - Published: 2006-09-27 - Publisher: Routledge
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible
The Call Center Handbook
Language: en
Pages: 283
Authors: Keith Dawson
Categories: Technology & Engineering
Type: BOOK - Published: 2003-11-20 - Publisher: CRC Press
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Call Center Performance Enhancement Using Simulation and Modeling
Language: en
Pages: 134
Authors: Jon Anton, Vivek Bapat, Bill Hall
Categories: Business & Economics
Type: BOOK - Published: 1999 - Publisher: Purdue University Press
The management and design of call centres is increasing in complexity due to advancing technology and rising customer expectations. This guide provides managers with an understanding of the role, value and practical deployment of simulation in the planning, management and analysis of call centres.
Simulations for Personnel Selection
Language: en
Pages: 268
Authors: Michael Fetzer, Kathy Tuzinski
Categories: Psychology
Type: BOOK - Published: 2013-08-13 - Publisher: Springer Science & Business Media
​This book provides a comprehensive and state-of-the-art overview of simulation development, technologies, and implementation, including real-world examples and results followed by a preview of what’s on the horizon that will further revolutionize the industry. More than a handful of books have been written on the use of simulations for training
Mathematics Benchmarking Report
Language: en
Pages: 403
Authors: Michael Fetzer, Kathy Tuzinski
Categories: Academic achievement
Type: BOOK - Published: 2001 - Publisher:
Books about Mathematics Benchmarking Report
Science Benchmarking Report
Language: en
Pages: 429
Authors: Michael Fetzer, Kathy Tuzinski
Categories: Academic achievement
Type: BOOK - Published: 2001 - Publisher:
Books about Science Benchmarking Report